Frequently Asked Questions

Pizza lovers get it—and here’s where you can get some answers to our most frequently asked questions.

Online Ordering

How do I find deals and specials?

When ordering online from your local store location, look under hot deals for special offers and promotions.

How do I get in touch with someone about my order?

We recommend contacting the Marco’s Pizza location you ordered from for assistance.

I canceled my online order, but the charge still shows on my account.

When an order is placed, there is a pre-authorization hold that will appear as a pending transaction on your account. It can take 3-5 business days for the refund to process depending on the financial institution’s policy. If the refund has not been completed after this timeframe, contact the store from which you ordered or your financial institution for more information.

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Store locations & hours

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